Duration: 2Days
SAQA ID: 242817
NQF level: Level 4
Credits: 8
Course Objectives
You have experienced times when you looked at solutions to work problems and said to yourself, “I should
have thought of that”. But you didn’t. Some people find it easy to solve problems or challenges in the
workplace while others find it almost impossible. The real issue is not just about being creative but how to
use clear processes to clarify problems and come up with effective solutions. This course aims to help you to
improve your decision-making ability through critical thinking, problem analysis and the creative
development of solutions.
Course Outcomes
Upon completion the participants should be able to:
Identify the main obstacles that prevent problems from being solved in the organization
Understand the components required for successful problem solving
Understand the importance of proper problem solving activity
Use problem solving techniques to improve productivity and profitability
Explain the benefits of having an effective and proactive approach to solving problems
The course will cover the following items below:
What is a Problem?
A Problem is a Deviation from Acceptable Performance
There is a gap between what is actually happening and what is supposed to be happening
Solving the problem will close the performance gap
Why Solve Problems?
In an organization where problems exist but remain unsolved the following can occur:
De-motivation of staff
Loss of customers
Waste of resources
Reduction of profit
Compromised growth / survival potential
Solving a problem usually removes an impediment from work leading to:
Increased productivity
Increased enjoyment
Less stress
Certification:
On successful completion of this workshop, learner will receive certificate of competency.